Hiring a Carpet Cleaner? Watch For These Six Red Flags

Author:Mike Norlen

Over my 25 year career as a carpet cleaner, my clients have constantly told me how tough it is to hire a carpet cleaner. It is unbelievable how many horror stories are out there. Maybe you have one to.

It bothers me to hear these stories, as it affects me and every other honest and ethical carpet cleaner out there. So I am fighting back. Taking a stand. I am revealing six big red flags to disqualify the carpet cleaner you are considering.

Red Flag #1: UNBELIEVABLY LOW PRICE. Who isn\'t attracted to a low price. We all want to work within a budget. But some carpet cleaners use a really low and unrealistic price as the bait for their false and misleading advertising. They offer a cheap price-usually between $4.95 and $9.95 per room-and then, once they are in your home, they pressure you into buying 'add-ons'. If you don\'t buy the extras, you are left with substandard work at best. It\'s as if you were buying a house and found the homeowner was charging you extra for windows and doors. Carpet cleaning is not as cheap as some unethical cleaners would like you to believe.

Red Flag #2: BAIT AND SWITCH. Dual process carpet cleaning describes the process of shampooing or heavy pre-conditioning, followed by hot water extraction cleaning (many refer to this as two step or double cleaning). Unfortunately, unethical carpet cleaners often use dual process as a bait-an-switch technique. Here\'s how it is done: First they 'bait' you with a basic cleaning (single process) at an unbelievably low price. Then when you call, they try to 'switch' you to more expensive dual process cleaning. If you don\'t fall for their switch and choose their basic service, you\'ll likely receive poor workmanship using little to no chemical and they will not guarantee their work. An ethical cleaner will do whatever it takes to properly clean your carpet.

Red Flag #3: UNSUPPORTED CLAIMS. 'THIS CLEANING METHOD IS THE BEST.' You\'ll read this in almost every ad. You\'ll hear this from virtually every carpet cleaner. Remember this: The method that\'s best for you is the method that achieves your goal. If you want a method that dries quickly, then a method that takes a long time to dry isn\'t best for you. So before you choose a carpet cleaner, identify your objectives. Then select the method that best reaches those objectives.

Red Flag #4: OUTDATED BELIEFS. 'HOT WATER DAMAGES YOUR CARPET'. Years ago, many people believed this was true because their carpets were damaged by 'technicians' who didn\'t know how to properly clean using hot water. But today we know it\'s false. By washing and then rinsing your carpet with hot water, your carpet is thoroughly cleaned-in the same way a person who showers and rinses off the dirt and soap will be much cleaner than the person who takes only a sponge bath is. g
Obviously, each carpet cleaner will be biased toward his own method. And each method does have advantages. So I suggest you look to what carpet manufacturers say. Shaw Industries, the world\'s largest carpet manufacturer in the world, recommends hot water extraction (better known as steam) cleaning, as well as most of the VLM (Very Low Moisture) methods.

Red Flag #5: IMPROPERLY APPLIED CARPET PROTECTOR. Many carpet cleaners offer carpet protection as an additional service to their clients. This is commonly referred to as Scotchgard. Unfortunately some of the unethical carpet cleaners will spray on water only. Unfortunately this 'Aqua-guard' offers very little in carpet protection. 

Another problem lies in the technician following the dilution rates rather than the coverage rates. Allow me to explain. The label will instruct the technician to mix the product with water, anywhere from 5-16 to 1, depending on the product. However a gallon of unmixed product will usually cover anywhere from 800-1200 square feet. 

This leaves the carpet cleaner with a dilemma. Following both the dilution and coverage rates will leave the carpet way to wet. This leads to the carpet cleaner not giving you proper coverage so as not to over-wet the carpet. However by reducing the dilution rate, proper coverage can be attained without over-wetting.

Red Flag #6: Your cleaner is not IICRC trained or certified. The Institute of Inspection, Cleaning and Restoration Certification or IICRC, is the training body for carpet cleaners. They also set mill approved standards for cleaning. The training and certification you would want to see from your technician is the CCT, or Carpet Cleaning Technician. Even if there membership card is expired, it still indicates that your technician has completed two days of classroom training and wrote and exam at the end with a score exceeding 80 However due to the constant change in carpet fibers and cleaning technologies, if the certification is more than five years old, they may need a refresher.

If the carpet cleaner you are looking to hire fails to meet the above criteria, do yourself a favor and do not hire them. Otherwise, you may have your own carpet cleaning horror story to share.



Article Source: http://www.articlesbase.com/home-improvement-articles/hiring-a-carpet-cleaner-watch-for-these-six-red-flags-2465653.html

About the Author

Choosing a professional cleaner is rarely an easy task. Mike Norlen, owner of Midwest Carpet Cleaning in Winnipeg has made it easy for you by providing his free to download Consumer\'s Guide to Carpet Cleaning. You can download it free by going his website now.


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"To Marty Winn, owner of Winn’s Pro Carpet Cleaning,

This is a letter of appreciation for the 17 years of excellent service and impeccable quality of work Winn's Pro has provided. Winn’s Pro has been dedicated to providing us and the owners of our units with continuing quality, caring and exceptional service.

Marty and Winn's Pro have been available whenever the need has been for several years now. We look forward continuing this excellent relationship for many years. Thank you for all you do."


The Gant Staff

Avis Barton

Executive Housekeeper

Aspen, Colorado

Winn’s Pro- I wouldn’t go anywhere else.

I manage 16 luxury homes in Aspen, Colorado and would not go anywhere else for my carpet cleaning needs. On top of requiring very discreet and trustworthy services, our homeowners have specialty rugs and carpets which require unique care. Over the long relationship Ute Place has shared with Marty, there is not a problem Winn’s pro has not been able to handle for us. When he says, “call me any time”, he means it! Marty is always willing to help in emergency situations late in the day or over weekends and holidays and arrives on your doorstep quickly and with a smile. My homeowners are continually impressed with the “magic” Marty works on their carpets and rugs, always leaving them looking like new. I would, without hesitation, recommend Marty’s professional services to any client looking for a superior, friendly and flawless cleaning service.

Thank you Winn’s Pro!

Danielle Paterni

Ute Place Resident Manager

Aspen, CO
Testimonial from Mason Morse Real Estate:This is to let you know that Marty Winn did an excellent job of cleaning our carpets. His service is unbeatable and the quality of his work is definitely first class.We had stains on our carpet that no other carpet cleaner was able to get out. The stains were set in and had been there for quite some time. Marty came to our office and said he did not care if we gave him the job or not; but he wanted to try and get the stains out. He not only got them out, his prices were excellent also.Marty came and cleaned our carpets and has followed up to make sure the stains have not returned.I highly recommend and trust Marty and Winn’s Pro Carpet Cleaning. He definitely is a professional and takes pride in his work.Thank you for all that you have done!Sincerely,Karen Scarberry/Office ManagerMason Morse Real Estate0290 Hwy 133Carbondale, CO. 81623

Would I recommend Winn’s Pro Carpet Cleaning? You bet I would. Winn’s Pro Carpet Cleaning cleaned the carpets in the Chamber office, and when I came in the next day I thought I was in the wrong place! The difference was amazing. Great work and fast service, way to go Winn’s Pro Carpet Cleaning!

Sherri Harrison, Executive Director

Carbondale Chamber - build. grow. succeed!

P.O. Box 1645, 981 Cowen Drive, Suite C

Carbondale, CO 81623

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