How to Impress Carpet Cleaning Customers With Your Carpet Cleaning Machine

How to Impress Carpet Cleaning Customers With Your Carpet Cleaning Machine

How to Impress Carpet Cleaning Customers With Your Carpet Cleaning Machine
By C. Stephen Smith

Don't be Misled

Some manufacturers and distributors of truck mount carpet cleaning machines will suggest, to new entrepreneurs in the business that one of the deciding factors, when purchasing a new system, is to obtain one that impresses or "wows" the customer.

The Customer's Perspective

The reality is, many unscrupulous carpet cleaners will take advantage of the customer's unknowing belief, that carpet is some type of magical, undefinable material and so is the cleaning and maintaining of it.

If a customer sees your carpet cleaning van, truck or trailer, their curiosity or intrigue with the machine inside, that they do not understand, will more times than not be nonexistent. Now, if you have a vehicle that is filthy, unkept, dripping fluids', shedding rust on their property and has a putrid odor that carries for a hundred yards, that might spark their interest.

Business Expenses Come First

You may find the occasional customer that is familiar with carpet cleaning equipment, or is impressed (even if invited) with your huge, expensive machine. But, I promise, the value of that bogus ego boost will seem small, compared to the inevitable and huge maintenance/repair rates and downtime generated by long labor costs.

When shopping for a carpet cleaning system, don't be unknowing too. Remember they all do the same thing, clean carpet. Be aware, that the four main components of any system to be concerned with are the engine, pump, vacuum blower and how the water is heated. The true power of your carpet cleaning machine is in the power of the vacuum blower. There are several ways to heat water and apply it to the carpet, but it's what you get back up that "really" counts.

Ask Basic Questions

Always, always, always ask questions about the cost of upkeep for your new carpet cleaning system. When it comes to repairs, put your concerns into three parts, "Can I do the repair myself? How involved is it?" And most importantly, "How long will it take?" Some good ones to start with are, belt changes, oil changes, fuel pump change, pressure pump repair, hose changes and (my favorite) if the starter on my engine goes out or oil seal pops out (and they will), how much labor will it take, one hour or four?

This is your money, business and future, take all the time you need and ask about any part or procedure that you don't understand.

The Answer to the Question

So what's the answer to the question? How do you impress carpet cleaning customers with your carpet cleaning machine? Use that machine to do the absolute finest carpet cleaning job, you really care about doing. Just like you, customers want to be cared about, not sold. As long as you operate keeping that in mind, they won't even mind if you make the occasional mistake, whether they look at your equipment or not.

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for Marty Winn and Winn's Pro...

"To Marty Winn, owner of Winn’s Pro Carpet Cleaning,

This is a letter of appreciation for the 17 years of excellent service and impeccable quality of work Winn's Pro has provided. Winn’s Pro has been dedicated to providing us and the owners of our units with continuing quality, caring and exceptional service.

Marty and Winn's Pro have been available whenever the need has been for several years now. We look forward continuing this excellent relationship for many years. Thank you for all you do."


The Gant Staff

Avis Barton

Executive Housekeeper

Aspen, Colorado

Winn’s Pro- I wouldn’t go anywhere else.

I manage 16 luxury homes in Aspen, Colorado and would not go anywhere else for my carpet cleaning needs. On top of requiring very discreet and trustworthy services, our homeowners have specialty rugs and carpets which require unique care. Over the long relationship Ute Place has shared with Marty, there is not a problem Winn’s pro has not been able to handle for us. When he says, “call me any time”, he means it! Marty is always willing to help in emergency situations late in the day or over weekends and holidays and arrives on your doorstep quickly and with a smile. My homeowners are continually impressed with the “magic” Marty works on their carpets and rugs, always leaving them looking like new. I would, without hesitation, recommend Marty’s professional services to any client looking for a superior, friendly and flawless cleaning service.

Thank you Winn’s Pro!

Danielle Paterni

Ute Place Resident Manager

Aspen, CO
Testimonial from Mason Morse Real Estate:This is to let you know that Marty Winn did an excellent job of cleaning our carpets. His service is unbeatable and the quality of his work is definitely first class.We had stains on our carpet that no other carpet cleaner was able to get out. The stains were set in and had been there for quite some time. Marty came to our office and said he did not care if we gave him the job or not; but he wanted to try and get the stains out. He not only got them out, his prices were excellent also.Marty came and cleaned our carpets and has followed up to make sure the stains have not returned.I highly recommend and trust Marty and Winn’s Pro Carpet Cleaning. He definitely is a professional and takes pride in his work.Thank you for all that you have done!Sincerely,Karen Scarberry/Office ManagerMason Morse Real Estate0290 Hwy 133Carbondale, CO. 81623

Would I recommend Winn’s Pro Carpet Cleaning? You bet I would. Winn’s Pro Carpet Cleaning cleaned the carpets in the Chamber office, and when I came in the next day I thought I was in the wrong place! The difference was amazing. Great work and fast service, way to go Winn’s Pro Carpet Cleaning!

Sherri Harrison, Executive Director

Carbondale Chamber - build. grow. succeed!

P.O. Box 1645, 981 Cowen Drive, Suite C

Carbondale, CO 81623

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